Refund & Return Policy

We love our natural loofah products and want you to love them too! If you are not entirely satisfied with your purchase, we’re here to help.

### 1. Returns
You have **30 calendar days** to return an item from the date you received it.
To be eligible for a return:
* Your item must be unused, unwashed, and in the same condition that you received it.
* The item must be in its original packaging.
* *Note: Due to hygienic reasons, loofah products that have been wetted or used cannot be returned.*

### 2. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

### 3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies (usually 5-10 business days).

### 4. Damaged or Wrong Items
If you received a defective, damaged, or incorrect item, please contact us immediately at **support@naturaehome.store** with your order number and photo proof. We will arrange a free replacement or a full refund without requiring you to return the damaged item.

### 5. Contact Us
If you have any questions on how to return your item to us, contact us at:
* **Email:** support@naturaehome.store
* **Address:** Hiep Hoa, Bac Ninh, Viet Nam