Privacy Policy

Effective Date: May 23, 2026

At Naturae Home Store, accessible from https://naturaehome.store, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal data we collect, how we use and store it, and the strict measures we take to protect your information when you shop with us.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@naturaehome.store.

1. Who We Are

  • Website: https://naturaehome.store

  • Brand/Company: Naturae Home Store

  • Physical Business Address: Hiep Hoa, Bac Ninh, Viet Nam

  • Contact Email: support@naturaehome.store

2. What Personal Data We Collect and Why We Collect It

We collect information about you during the checkout process and throughout your interactions with our online store to provide a seamless, secure, and eco-friendly shopping experience.

A. Core WooCommerce Store Data

While you visit or shop on our site, we track and collect:

  • Products you’ve viewed: We use this to show you products you’ve recently browsed and to improve your shopping experience.

  • Location, IP address, and browser type: Used for technical security, estimating regional taxes, and accurate international shipping calculations.

  • Shipping address: We ask you to enter this so we can estimate shipping costs before you place an order, and ultimately deliver your natural loofah products to your doorstep.

  • Account Credentials: If you choose to create an account, we securely store your username and password alongside your profile data to streamline your future checkouts.

B. Personal Data Collected During Purchase

When you purchase from us, we ask you to provide explicit transactional information, including:

  • Your name, billing address, and shipping address.

  • Your email address and phone number.

  • Payment details (processed via secure, external third-party gateways).

Why we collect this data:

  • To send you critical information about your account and order updates.

  • To respond directly to your requests, queries, refunds, or complaints.

  • To process secure payments and actively prevent fraudulent transactions.

  • To set up and maintain your personal user account.

  • To comply with international legal and tax obligations (such as calculating customs estimates or sales tax).

  • To improve our organic product offerings based on purchasing trends.

  • To send you targeted marketing messages, only if you explicitly opt-in to receive them.

C. Technical Processes & Enhanced Data Capture

  • Comments & Reviews: When visitors leave reviews or comments on our eco-products, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to aid in spam detection.

  • Media: If you upload images to the website (e.g., product review photos), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

  • Contact Forms: Information submitted via our customer support contact forms is retained for customer service purposes for a maximum period of 2 years. This information is kept strictly confidential and is never used for marketing purposes without explicit consent.

3. Cookies

We utilize cookies to keep track of your shopping cart contents while you are browsing our site, remembering your preferences, and optimizing page layouts.

You can choose to disable cookies through your individual browser options. However, please note that disabling cookies may cause certain automated ecommerce features (like the persistent shopping cart) to function improperly.

4. Analytics

We use standard website analytics tools (such as Google Analytics) to track anonymous user behavior, traffic sources, and conversion rates. This allows us to understand how global audiences interact with our brand. These analytics packages collect data anonymously. You can opt out of analytics tracking via your browser’s “Do Not Track” settings or dedicated opt-out add-ons.

5. Who on Our Team Has Access

Members of our internal operations team have direct access to the information you provide us to fulfill your orders. Specifically, both Administrators and Shop Managers can access:

  • Order Information: Details regarding what was purchased, purchase date, and shipping/billing destination.

  • Customer Information: Your name, email address, phone number, and delivery details.

Our team members require this access solely to safely package and ship your orders, process manual refunds, handle logistics issues, and support your inquiries.

6. Who We Share Your Data With

We do not sell your personal data. We share necessary data only with trusted third-party providers who directly help us process, fulfill, and transport your orders:

  • Payment Gateways: We process international payments through secure external channels (such as PayPal, Stripe, or major credit card processors). When processing payments, your data is securely passed to the processor, including information required to verify and support the payment, such as the purchase total and billing information. Please refer to your chosen provider’s independent Privacy Policy for deeper insights.

  • Shipping & Fulfillment Partners: We share your name, phone number, and shipping address with international courier services (such as DHL, FedEx, or national postal carriers) to guarantee delivery from our facility in Vietnam to your location.

7. How Long We Retain Your Data

We generally store information about you for as long as we need the data for the specific purposes for which we collect and use it, provided we are not legally required to keep it longer.

  • Order Records: We retain customer purchase and order data for 10 years to comply with international tax, audit, legal, and accounting frameworks.

  • Account Profiles: If you register an account, we store your personal information for as long as the account remains active. Users can view, edit, or delete their personal information at any time.

  • Comments & Reviews: Product reviews and comments are retained indefinitely so we can recognize and approve follow-up comments automatically.

8. What Rights You Have Over Your Data

If you have an account on this site, or have left comments/purchased products, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, compliance, or security purposes.

9. Where Your Data Is Sent

Naturae Home Store operates globally. Customer data, including information collected from European residents, may be transferred to, stored, and processed outside the European Union (EU)—specifically onto secure cloud servers, hosting infrastructure, or secure fulfillment data streams located in Vietnam and global data hubs.

We ensure that all external transfers strictly meet international protection standards by employing modern data-encryption mechanisms, strict contract clauses, and partnering only with globally certified hosting and processing providers.

10. Additional Commercial Information & Safeguards

How We Protect Your Data

We implement robust technical and organizational security measures to protect your personal information. This includes widespread SSL (Secure Sockets Layer) encryption across our entire domain, strict access controls for internal administrators, regular software/plugin vulnerability patches, and mandatory security training for our core shop management team.

Data Breach Procedures

In the unlikely event of a suspected or actual data breach, we have active internal procedures ready. This includes isolating affected data networks, performing rapid system audits, reporting to relevant legal authorities when required, and notifying impacted users directly via email within 72 hours if their personal data is determined to be at risk.

Automated Decision-Making and Profiling

We do not engage in advanced automated profiling, algorithmic credit checking, or automated decision-making processes that could negatively or legally impact our customers.

11. Contact Information

For any privacy-specific concerns, data deletion requests, or regulatory questions, please contact our designated privacy support team at:

Email: support@naturaehome.store

Mailing Address: Naturae Home Store, Hiep Hoa, Bac Ninh, Viet Nam